Privacy Policy for PetHelp

Last Updated: January 24, 2025

Thank you for choosing PetHelp ("we," "us," or "our"). This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our AI-powered pet care management platform available at https://pethelp.top (the "Service").

By using PetHelp, you agree to the terms outlined in this Privacy Policy. If you do not agree with these practices, please do not use our Service.

1. Information We Collect

1.1 Account Information

When you create a PetHelp account, we collect:
- Name: To personalize your experience and identify you within the Service
- Email Address: For account authentication, important notifications, and customer support
- Password: Encrypted and stored securely for account access

1.2 Payment Information

For Premium subscriptions, we collect payment details through our trusted payment processor, Stripe. We do not store complete payment card information on our servers. Stripe processes all payment transactions securely in compliance with PCI-DSS standards.

1.3 Pet Information

To provide our pet management services, we collect:
- Pet names, species, breeds, ages, and gender
- Pet photos and videos you upload to create timelines and memories
- Health information including medical history, medications, symptoms, and vet appointments
- Care schedules including feeding times, exercise routines, and grooming appointments
- Notes and observations about your pet's behavior and wellbeing

1.4 Usage Data

We automatically collect:
- Device information (device type, operating system, browser type)
- IP address and general location data
- App usage patterns and feature interactions
- Task completion history and care streaks
- Web cookies and similar tracking technologies

1.5 AI Health Assistant Data (Premium Users)

When you use our AI Health Assistant feature, we collect:
- Photos you submit for health analysis
- Descriptions of symptoms or concerns
- AI-generated guidance and recommendations

2. How We Use Your Information

We use your information to:
- Provide and maintain the PetHelp Service across all platforms (web, iOS, Android)
- Process your subscription payments and manage your account
- Enable core features including photo timelines, care calendars, task management, and daily memories
- Provide AI-powered health guidance (Premium feature)
- Enable Family Collaboration features allowing you to share pet care with up to 6 family members
- Send important notifications about tasks, appointments, and reminders
- Generate vet-ready health reports and PDF exports
- Sync your data across all your devices in real-time
- Improve our Service through analytics and usage patterns
- Provide customer support and respond to your inquiries
- Send important updates about your account and our Service

3. Data Storage and Security

Your privacy and data security are our top priorities:

- All pet photos are encrypted both in transit and at rest
- We use industry-standard encryption protocols to protect your personal information
- Our servers are hosted in secure data centers with strict access controls
- We implement regular security audits and updates
- Your data is backed up regularly to prevent loss

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We only share data in the following circumstances:

4.1 Service Providers
- Payment processing (Stripe) for subscription management
- Cloud infrastructure providers for data storage and synchronization
- Email service providers (Resend) for transactional emails and notifications
- Authentication services (Google OAuth) if you choose to sign in with Google
- AI service providers for health assistant features (Premium)

4.2 Family Collaboration
- When you invite family members to collaborate on pet care, they will have access to shared pet profiles, photos, health information, and care schedules for the pets you choose to share

4.3 Legal Requirements
- We may disclose information if required by law, court order, or government request
- To protect the rights, property, or safety of PetHelp, our users, or the public

5. Your Data Rights

You have the following rights regarding your data:

- Access: Request a copy of all personal data we hold about you
- Correction: Update or correct your personal information at any time through your account settings
- Deletion: Request deletion of your account and all associated data
- Export: Download your pet's complete history as a PDF at any time
- Portability: Request a machine-readable copy of your data
- Opt-out: Unsubscribe from marketing emails (note: transactional emails are required for service operation)

To exercise these rights, contact us at bartzalewskidev@gmail.com.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you delete your account:
- Your data will be permanently deleted within 30 days
- Backups may be retained for up to 90 days for disaster recovery purposes
- Some data may be retained longer if required by law

7. Children's Privacy

PetHelp is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. However, families may include children as collaborators under parental supervision. Parents are responsible for monitoring their children's use of the Service.

If you believe a child under 13 has provided us with personal information, please contact us immediately at bartzalewskidev@gmail.com.

8. International Data Transfers

PetHelp operates globally and may transfer your data to servers located in different countries to provide our Service. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:
- Remember your login session and preferences
- Analyze Service usage and performance
- Provide personalized features and recommendations

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

10. AI Health Assistant Disclaimer

Our AI Health Assistant provides guidance and information only. It is not a substitute for professional veterinary care. PetHelp is not responsible for any decisions you make based on AI-generated recommendations. Always consult with a licensed veterinarian for serious health concerns.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes via:
- Email notification to your registered email address
- In-app notifications
- A notice on our website

Your continued use of PetHelp after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

Email: bartzalewskidev@gmail.com
Website: https://pethelp.top

For customer support, you can also reach us through the in-app support feature or live chat when available.

By using PetHelp, you acknowledge that you have read, understood, and agree to this Privacy Policy.